Question 1

Can I just come in and shop like a normal store?

Accepted Answer

Absolutely. We are a retail shop first and foremost - you can walk in, browse, try things on and purchase just like any other clothing store.

Question 2

Is everything on the shop floor available to buy?

Accepted Answer

Yes! Everything displayed on the shop floor is available to purchase unless marked otherwise.

Question 3

Do you restock regularly?

Accepted Answer

We restock daily, so there’s always something new to discover. If you don’t find something this time, it’s always worth popping back in.

Question 4

Do you sell new or second-hand clothing?

Accepted Answer

We specialise in high-quality preloved fashion. Every item is carefully selected before it goes onto the shop floor.

Question 5

Can I put items on hold?

Accepted Answer

We can hold items for you until the end of the same day. After this time the item will be returned to the shop floor. Ask a member of staff if you'd like to place an item on hold until the end of the day.

Question 6

Are prices negotiable?

Accepted Answer

Our prices are already set competitively based on brand, condition, and demand, so we don’t usually negotiate — but we do run promotions and events regularly.

Question 7

Do you have fitting rooms?

Accepted Answer

Yes - you’re very welcome to try things on in store so you can make sure everything fits perfectly.

Question 8

Do you sell accessories as well as clothes?

Accepted Answer

Yes! We stock shoes, bags, and accessories alongside clothing- availability depends on what comes in.

Question 9

Is everything second-hand?

Accepted Answer

Most of our stock is preloved, but you may occasionally find brand-new items with tags too.

Question 10

What is your exchange policy?

Accepted Answer

We offer a 14-day exchange policy from the date of purchase. We do not offer refunds. Items must be:
In original condition
With tags still attached
Accompanied by your receipt

We reserve the right to refuse an exchange if the item does not meet these conditions. 
Unfortunately, exchanges cannot be processed after the 14-day period.